Customer Service

There are a lot of professional qualities Nefouse & Associates have that make us better than all of the other health insurance brokers in Indiana, but what sets us apart from every other insurance broker in Indiana is that when it comes to customer service we are top of the line. It is not unheard of that people don’t like dealing with insurance companies when people search for a new health insurance broker or find health insurance and employee benefits. Nefouse & Associates is an Indiana Health Insurance Agency that wants to help Hoosiers receive affordable health care. Our goal at Nefouse & Associates is to make a client’s interactions with the insurance industry as painless and helpful as possible. We also offer full transparency to our clients and guarantee that you know exactly where your money is going when it comes to your health insurance. You will know precisely what you are paying for when you choose one of our medical health plans. 

Since the rise of the COVID-19 pandemic, customer service communications have changed to a more online model, and we have fully embraced it with open arms. We understand that clients do not have as much time as they once did for insurance-related issues. There might not be enough time in their schedule for a face-to-face meeting or even limited time for a phone conversation. However, we have not forgotten the value of face-to-face meetings, and we still offer that level of service should our clients request it. 

Our clients are important to us and we understand that not everyone prefers the traditional avenues of communication. Some of our clients may have disabilities or health issues that could prevent them from talking to us over the phone; however, we do offer other forms of communication so that they may also receive the right kind of health care. In the event a client needs to get ahold of Nafouse & Associates, they can call our office, or contact us through our website using the chat box feature on the home page, clients can also reach out to us on one of our various social media platforms with any questions they may have. No matter your preferred way of communicating, you can always contact the best Indiana Health Insurance Agency, Nefouse & Associates.

When it comes to health insurance, Nefouse & Associates our customers our top priority. Our customer service model is structured by personal attention, empathy, understanding, and urgency. We act with those values in mind when you come to us with any questions or concerns regarding your health insurance. To Nafouse & Associates, every client should be treated like they are our only client. 

We understand that every insurance group is different and has different standards regarding customer service. There is not a “one size fits all” template when it comes to providing customer service, but we tailor our customer service to each client and their specific needs. No matter your plan with us you will always be treated as a top priority, and we will do whatever it takes to get you the answers to all your health care questions and needs.

Promptness is the most important factor in health insurance. When our clients call us, it isn’t usually for casual chit-chat. They have questions that need to be answered in a timely manner. With our 40+ years of experience in the health insurance industry, there are not too many problems that we cannot resolve, and it is thanks to that experience we can solve most issues. That’s not to say a problem couldn’t arise that will need additional research. No matter the problem, we will dedicate as much time as it takes to give you the answers you need. 

As our founder, Lonnie Nefouse once said, “As a broker/consultant, we try to develop an open relationship with our clients. Transparency is what we’re about. Our business model is simple: know your customer and know your product. We understand the health insurance industry. We’re experts on what we broker and what the carriers provide. We will get you the best insurance plan at the best price and we will deliver what we promise.” 

To Nefouse & Associates, you are more than a name on a document or a policy number. You are our client, and we will do everything we can to help you and keep you covered. Nefouse & Associates is a small business that works for our clients and tries to provide them with competitive prices and customer service. We are a people-first kind of company and strive to prove that to our clients every day. If you are interested in using an Indiana Health Insurance Agency or want to speak with an agent contact us today! 

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